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Refund Policy

Last Updated: [08/15/2020]

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1. Introduction

At JoSho IT Solutions, we are committed to providing high-quality digital services, including website development, digital marketing, SEO, paid advertising, branding, and AI automation. Our refund policy is designed to be fair and transparent while ensuring client satisfaction.

By purchasing any of our services, you agree to this refund policy.

 

 

2. Eligibility for Refunds

Refunds are granted under specific conditions depending on the nature of the service purchased. Please review the conditions outlined below.

2.1 Website Development & Design Services

  • If the project is canceled before work begins, a full refund will be issued.

  • If the project is in progress but less than 50% completed, a partial refund (up to 50% of the total amount) may be issued based on the work completed.

  • No refunds will be issued once the project is more than 50% completed.

2.2 Digital Marketing, SEO, & Paid Advertising Services

  • Due to the nature of digital marketing and SEO services, refunds are not guaranteed once work has commenced.

  • If a cancellation request is made before the campaign starts, a full refund may be issued.

  • If services have been rendered, no refunds will be issued for the completed period of work.

2.3 Branding & Graphic Design Services

  • If the project is canceled before design concepts are delivered, a full refund may be issued.

  • Once initial design drafts have been shared, only a partial refund (up to 50%) may be granted.

  • No refunds will be provided once final files have been delivered.

2.4 AI Automation & Software Integrations

  • If a project is canceled before implementation begins, a full refund may be issued.

  • Once AI solutions or integrations have been deployed, no refunds will be provided due to the complexity of setup and execution.

 

 

3. Non-Refundable Services

The following services are non-refundable:

  • Custom software development or integrations

  • Completed projects where deliverables have been handed over

  • Subscription-based services or retainers after the billing period starts

  • Any third-party service costs (advertising spend, hosting fees, etc.)

 

 

4. Refund Request Process

To request a refund, please follow these steps:

  1. Email us at support@joshoitsolutions.com with your order details and the reason for your refund request.

  2. Our team will review your request and respond within 7 business days.

  3. If approved, refunds will be processed through the original payment method within 10 business days.

 

 

5. Disputes & Chargebacks

If a chargeback is initiated through your payment provider without following our refund process, we reserve the right to dispute the claim and take necessary legal actions.

 

 

6. Changes to This Policy

JoSho IT Solutions reserves the right to update this refund policy at any time. Any changes will be posted on this page, and continued use of our services implies acceptance of the revised terms.

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